Earlier today we told you about the new Address Book application by Asurion Mobile Applications, in our article we told you that we had e-mailed Asurion about the application not being available at the time of our posting in the Android Market. Nancy Benovich Gilby, VP Engineering with Asurion responded to our e-mail, here is what she had to say”
We will contact you if/when we put out a version supported on the Hero or there is a Hero Android OS update available. Unfortunately, there were bugs introduced into Android OS 1.5, fixed in 1.6, that make it difficult/near to impossible for us to support.
We would like to hear feedback on what you think. I am in love with the HERO, it’s the best Android phone out there yet so we are sympathetic to the concern.
If you’d like to discuss in further detail, I’d be happy to speak with you directly”.
Nancy Benovich Gilby
It’s nice to see a company respond promptly to questions for support from their consumer base. Yet again Sprint’s slow response to the issues inherent with the CDMA Hero has limited their clients ability to use the Hero to its full capabilities.
If you’re running Android 1.6 head on over to the Android Market to download Address Book and come back to tell us what you think about the application.
I spoke with my contact at HTC today, there are 17 known issues with the CDMA Hero. Sprint Tech Support states they only have 9 known issues. Who do you believe?
Known Issues: (Italics denotes issues known by Sprint)
- Text messages
- VM not playing on BlueTooth
- EVDO showing Rev0 instead of RevA
- MMS can’t be sent over WiFi
- Can’t delete GMail account
- Slow Connection
- Duplicate Contacts
- Graphics on Accuweather not rendering
- Sprint Navigation opening and running in the background on its own
- Clock Widget showing incorrect time with all widgets except the combined clock/weather widget
- Closing Peep closes the weather on the clock weather widget
- Browser doesn’t close
- Applications renaming themselves from proper name to com.whatever.something
- Native Messaging App opening the dialer
- Native Messaging App preventing the phone from sleeping
- Delay in receiving SMS messages
- Headset putting out mono instead of stereo
Now on to the interesting portion of my conversation with HTC. The HTC Sense UI and 1.6 were having problems getting along prior to release. Sprint didn’t want to release the Hero running stock Android so the development team at HTC back ported CDMA capabilities into 1.5 which they believe is behind all the problems listed above. According to HTC the issues between 1.6 and Sense were worked out, the update to 1.6 has been ready for release since October 17, 2009, Sprint has not responded to HTC on how they want to handle the update, in essence Sprint has not approved the release. Even more interesting is the fact that HTC almost has the bugs worked out between Sense & 2.0 which should be ready for release shortly.
Will Sprint skip right over 1.6 and go to 2.0 or will they leave us stuck with the growing list of problems and 1.5?
HTC’s suggestion was to have everyone with an issue call and report their issues directly to Sprint and hopefully this will light a fire under Sprints proverbial butt.
We have contacted Sprint Corporate at this time they have not responded to our request for more information. If anyone from Sprint would like to set the record straight please contact us:
HTC Sync Upgrade for HTC Hero (Sprint)
HTC Sync™ lets you synchronize Outlook and Windows Address Book (Outlook Express), contacts and calendar events on your PC with your phone. It also lets you install third-party Android applications on the phone, and the Mobile Network sharing function as well.
Unfortunately if you’re a Mac user like me there’s not Mac love coming from HTC. For you PC guys follow the link above to get your upgrade.
According to HTC VP of Asia Pacific, Jack Tong, the HTC Hero is enjoying high demand and great sales in the European and Asian markets. Because of such hot demand, it looks like the Hero is in tight supply for the next month or so. According to Tong:
The tight production will not be eased until November and the sales momentum of HTC Hero is expected to continue in the first quarter of 2010.
We’re excited to see an Android device take off and hold such a strong demand. It’s clear that the European GSM HTC Hero is a success and that the European and Asian markets love Android. But it definitely leaves us to wonder how the Sprint HTC Hero is performing (we think very well). Either way, we can’t wait to see more Android devices made by HTC!
The spotlight for Android is certainly busy the past couple of days. After the Droid ad onslaught this past weekend, everyone is focused on Verizon’s Droid. But with the Motorola CLIQ now available, the CLIQ is jumping back into the mix. And that’s not even mentioning the best Android phone currently on the market, the Sprint HTC Hero, being released just a week ago. So is there room for more Android phones?
T-Mobile certainly thinks so. According to this leaked slide, the Samsung Behold II will be released on November 18th. The Samsung Behold II is going to pack a 3.2 inch AMOLED screen, 5-megapixel camera and comes running Samsung’s own TouchWiz UI. TouchWiz is supposed to give easy access to frequently accessed applications and of course, offer widgets galore.
I wasn’t excited about the Behold II before but since the purported November 18th release date is less than a month away, I am a little more optimistic. With the CLIQ being a QWERTY-slider device and the Behold II being a touchscreen only phone, are these two devices the new T-Mobile G1 and myTouch 3G?
What do you guys think?